Help Center
Common questions. Need more? Contact us.
Getting started as a creator
Sign up, complete onboarding, add your first tier and upload an STL.
Uploading files (STL, 3MF, OBJ, ZIP)
Use the Files tab. Set access (free, any subscriber, or specific tier).
Setting up tiers
Create tiers with name, monthly price and benefits. You can have unlimited tiers.
Getting paid (Stripe Connect)
Go to dashboard → Payouts and click Connect payout account. Stripe handles identity verification and bank details. Once your status is Active, subscriber payments are automatically routed to you, minus the platform fee.
Upgrading or downgrading a tier
Members can switch tiers at any time from My subscriptions. The change is immediate and Stripe automatically prorates the difference.
Cancelling a subscription
Members → My subscriptions → Cancel. You keep access until the end of the current billing period, then access is revoked automatically.
Email notifications
When a creator you subscribe to or follow uploads a new file or post, you'll get an email so you never miss a drop. You can manage notification preferences in account settings.
Reporting a file or creator
Use the Report button on the file or creator page. Admins review within 48h.